Why Choose Diamond?


Welcome to Diamond Factory Service, your local source for reliable and trustworthy appliance repair. We proudly serve the Chicago area and suburbs, Northwest Indiana and Southwest Michigan. Our technicians live in the area that they service and they take pride in helping out their neighbors!

The business began in the 1960s when it was known as Whirlpool Factory Service. We repaired Whirlpool appliances for the Southwest Michigan area. Since that time we have expanded our services to several states and are happy to offer the same level of service not only in the Southwest Michigan area but also in Chicago IL, Madison and Milwaukee WI, and St. Louis and Kansas City MO.

Here’s why choosing Diamond Factory Service is the right choice:

Our technicians have years of experience and attend ongoing training sessions to ensure that they have the most up-to-date information needed to get your appliance (and your household!) up and running again.

We know your time is valuable so an expert technician evaluates your appliance issue prior to your appointment. We may even give you a call to get more clarification on the problem. We can then take this information to determine how best to repair the appliance with minimal disruption to your schedule.

We have access to over 1,000 of the most commonly used appliance parts. Once our expert technician has diagnosed the issue and determined what parts may be needed, we can utilize this extensive inventory to send any needed parts with the technician and repair your appliance in one visit.

Whirlpool recognizes Diamond Factory Service as the local certified expert in the following brands:

    • Amana
    • Estate
    • Gladiator
    • Ikea
    • Jenn-Air
    • KitchenAid
    • Maytag
    • Roper
    • Whirlpool

We are confident in our extensive knowledge, excellent customer service skills and our ability to get it done right the first time. Call us today and you’ll see what we mean!

Learn more about Diamond Factory Service

Check Your Warranty Status


Frequently Asked Questions

We service all types of major home appliances including but not limited to, Freezers, Cooktops, Washers, Dryers, Dishwashers, Disposals, Refrigerators, Ovens and Ranges.

We realize interrupting your day to have your appliance repaired isn’t what most of us dream of doing. To help minimize the disruption, all of our appointments are scheduled with a three hour time window; e.g., 10:00-1:00, 12:00-3:00, etc. We will contact you in the afternoon one business day prior to your appointment to estimate when we plan to arrive to service your appliance. If you would like, we can also call you 15-30 minutes prior to arriving.

A covered manufacturer warranty repair is provided at no charge, per the terms of your product’s manufacturer warranty. In warranty repairs do not include customer education, or other repairs not covered by the manufacturer’s warranty, such as physical damage. Out of Warranty repairs are broken into 3 categories: 1) Trip and Diagnosis, 2) Repair Labor and 3) Parts. Trip and Diagnosis includes our technician visiting your home, reviewing what is needed to repair your appliance and a written estimate of the work required for your appliance. Trip, Diagnosis and Labor are one time charges, regardless of how many trips we may need to make to repair your appliance.

We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. Our technicians have years of field experience and will let you know if the cost of the repair is a better value than replacing the unit. If you choose not to have any repair work done, or the unit is not repairable, you would be responsible for just the Trip and Diagnostic fee.

With the exception of apartments or commercial settings, we cannot send our technicians out to a home without a person being there during the repair. Invariably there are questions that someone needs to be on location to help us with. Please contact us to set up a more convenient date/time if this is the case.

Payment for the repair provided is due when the technician completes the repair. We accept cash, checks or credit cards (Visa, Mastercard, Discover), and will email you a receipt showing what was done, and any relevant charges. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.

At Diamond Factory Service all repairs are reviewed by a senior technician prior to our technician visiting your home. We literally have thousands of parts in stock to draw off of. Based upon your make and model, we’ll do our best to get your repair completed on the first trip. However, if we don’t succeed, there is no additional cost to you for our having to return. Any second trips required include no additional trip or labor charge.

Common Appliance Problems


Click below to learn more about your appliance problem.