"I wanted to take this opportunity to commend your company, specifically your employees, for the manner with which they treat your customers. I have been thoroughly impressed with the pleasantness, thoroughness, helpfulness and dependability that was displayed to me during the recent repair needed for my dishwasher and microwave. While the entire procedure was not without its glitches, your personnel worked patiently and faithfully until the job was completed. It is nice to be treated like a person who has feelings, schedules, obligations and needs. It is nice to be accommodated and followed up with to ensure the desired outcome. Kudos and many thanks."Diana, Elkhart IN.
"We had a graduation party scheduled at our home with over 200 people invited. On Thursday night we noticed our brand new refrigerator was not working. Immediately Friday morning we placed a call to Whirlpool, who put us in touch with Diamond Factory Service. I frantically explained the situation to a very understanding employee who was able to have a technician come out the same day. The technician quickly evaluated the problem and found that a motor was needed. He quickly went and got the motor and by the time I came home from the grocery store, my refrigerator was up and running."Michelle South Bend IN
"My new microwave quit on me in September. After months of jumping through hoops with the manufacturer (with no results), I was referred to your service. Your customer service representative resolved my problem in a very short time. She handled everything and always followed up by calling me and letting me know what was going on. All the while, she showed excellent customer service skills. None of the other companies came close to the treatment I received from Diamond."Cynthia, Benton Harbor MI
"I want to thank you for the wonderful experience I have had with Diamond Factory Service. After speaking with a representative, I was delighted that a service call would be made so quickly. She was very friendly and provided me with all the necessary information. Your technician was also friendly, prompt and knowledgeable. I especially appreciated the fact that he took the time to explain everything along the way. I will certainly be calling Diamond again and I'll pass along your name to anyone that wants excellent service."Kim, Geneva IL
"In 16 years this is the most wonderful man to ever walk into my house and fix anything. I am so pleased! He fixed my stove and looked at my dishwasher and even found my wedding ring! I will NEVER call anyone other than Diamond. Thank you so much for sending such a great technician."Ladeen, Oak Forest IL